Bridging the gap between business goals and user needs, for meaningful customer experiences.

Professional History

Experience

Senior User Experience Designer at Closed Loop

October 2011 – Present

Roseville, California

  • Create digital experiences that are engaging and fulfilling for the user, while meeting clients’ highest strategic goals and brand objectives.
  • Deliver proven results for major brands in the financial, retail, travel, and insurance industries.
  • Support clients with internal presentation and socialization of new design recommendations.
  • Perform expert heuristic and information architecture reviews for existing web and application experiences.
  • Enhance UX and visual design for landing page optimization campaigns.
  • Conduct various usability research methodologies to inform iterative steps of the design process.
  • Actively influence internal product and service design research projects.
  • Write and speak on UX and interaction design case studies and best practices.
  • Uphold the company’s highest standards for building and preserving solid client relationships with every project I touch.

Cofounder, Local Chapter at IxDA Sacramento

2012 – Present

Sacramento, California

President - Meyerhaus Design

April 2005 – December 2013

Portland, Oregon

  • Produced intuitive and engaging web experiences for small businesses and non-profit organizations in arts and education. www.meyerhaus.com

Associate Director: Product Management & User Experience at The Advisory Board Company

November 2008 – October 2011

Portland, Oregon

  • Delivered strong UI concepts with a focus towards minimal marketable features, while building in extensibility for future enhancements
  • Promoted consistent, user-centered, accessible design in an ever-expanding product
  • Conducted usability and design sessions with real users, from front line staff nurses to CNOs
  • Managed and prioritized all aspects of the product, using Agile and Lean Software Development principles
  • Worked directly with developers on product features, layout and design
  • Coordinated with development and QA teams to drive features from concept to release
  • Designed and developed marketing materials to strengthen and promote the OptiLink brand
  • Devised, wrote and maintained in-system help documentation and release notes

Additional Experience

See LinkedIn for more details.

Publications

The Pursuit of Tappiness: Six Easy Ways to Make Your Website Tablet-Friendly

Tablets are taking over, so make sure your site is happy to the touch.

UX Magazine, January 2, 2013

Skills

  • Design Strategy
  • User Experience Design
  • Interaction Design
  • UI Design
  • Information Architecture
  • Usability
  • Accessibility
  • Creative Direction
  • Agile Methodologies
  • Graphic Design
  • Video Editing
  • Adobe Creative Suite
  • XHTML
  • CSS
  • JavaScript

Education

University of Wisconsin-Madison

Inter-Arts and Technology

1992 – 1996

Graduated with Honors in the School of Education


Articles and Other Thoughts on Design and Life

Testimonials

Connect with me on LinkedIn to view more.

  • John transforms detailed or ambiguous directions into a comprehensive visual design for online (web-site, enterprise applications) and print (training, documentation and marketing) mediums. He is conscientious of his and your time, self-directed, highly motivated and his work product kicks --- (you know what).

    Sean Brady, Entrepreneurial Product Leader & Designer
  • I worked with John for several years on a web team and his work always impressed me as careful and precise, but I have been most impressed with John's work at his own firm. John has a natural talent for graphic and multimedia design and a very impressive knack for branding and visual identity. He is dedicated to delivering for his clients very engaging and comprehensive media solutions.

    Josh Kirby, Lead Developer, OHSU Web Strategies
  • I would always be glad to work with John. Methodical, personable, integrity-filled, insightful, adaptable, and trustworthy are some adjectives that come to mind.

    Riley Taylor, Director of Engineering, Clinical Solutions Group at Kronos Incorporated

A few of the organizations I've helped

Contact Me